FAQs

Frequently Asked Questions

Our store is designed to be user-friendly and easy to navigate, so customers can find what they're looking for quickly and easily

General Question

What payment methods do you accept?
We accept payments via major credit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.
Experiencing problems paying?
Oh no! Please try an alternative payment method or contact our support team and one of us will help you as soon as we can!
My order has been dispatched, can I track it?
Once your order has been shipped, you’ll receive a tracking number via email. Note, that it can take up to 7 days for shipping activity to update.
What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout. If you find that you have entered the incorrect address, please contact our support team with your order details and your correct address information. We will try to help you as much as we can!
Do I need to pay customs charges?
When our products are imported into a different country or customs territory, there can be a charge created by the local customs authority where the goods are being imported. If the customs duty is required by your territory, you'll be responsible for paying it to the authorities.
What if I need more information on a product?
Thank you for your interest in Divine store products. Sure, we’ll be happy to send you more information. Please get in touch with us via the Contact form. Looking forward to your request.
How will my order be packaged?
Your order will be carefully packaged in a protective bag to ensure it arrives to you in great condition.
Is your packaging recyclable?
Yes, our current bags are made from 100% recycled materials and are 100% recyclable.
Do you offer exchanges?
We do not offer exchanges at this time. However, we do have free returns. You can initiate a return through our Returns service.
How should I care for Divine store fashion?
We select and test fabrics to ensure that all apparel may be machine-washed easily. Still, please follow the instructions on each item tag. When in doubt, hand washing always wins.
  • Free Delivery

    Delivery is free above 100$ on every order

  • 30 days for returns

    Returns is free above a certain threshold. Discover more in our FAQ

  • Secure Payment

    Take advantage of a secure payments. Discover more in our FAQ